HD62.15 .S55 2001
658.4/013
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Shiba, Shoji, 1933-
Four practical revolutions in management : systems for creating unique organizational capability / Shoji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others.
— New York : Productivity Press, c2001. xxvi, 758 p. : il. ; 23 cm.
Rev. ed. of: New American TQM, 1993.
Incluye referencias bibliográficas e índice.
ISBN 1563272172
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