Four practical revolutions in management : systems for creating unique organizational capability

Shoji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others.

New York : Productivity Press, ©2001.

xxvi, 758 págs. : ilustraciones ; 23 cm.

ISBN: 1563272172

Rev. ed. of: New American TQM, 1993.

Incluye referencias bibliográficas e índice.