Four practical revolutions in management : systems for creating unique organizational capability
Shoji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others.
New York : Productivity Press, ©2001.
xxvi, 758 págs. : ilustraciones ; 23 cm.
ISBN: 1563272172
Rev. ed. of: New American TQM, 1993.
Incluye referencias bibliográficas e índice.